1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
2. What payment methods do you accept?
We PROCESS orders via Cash on Delivery as our main Payment Method. We can also process payments through credit cards as an option to other buyers.
3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
4. How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
5. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
6. How long does shipping take & how can I track my package?
The delivery time is usually within 3-6 business days for LUZON area and 4-10 business days for VIZMIN areas. Once the order has shipped, we will text your tracking number and tracking website. Due to typhoon-affected areas and some may have strict quarantine procedures, parcels may be delayed in these areas.
7. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately at Pinaymommy101@gmail.com.